Launch a complete, omnichannel contact center with agentic AI that plans, acts, and learns. Automate the routine, amplify your teams, and deliver outcomes your CFO and customers will love.
Autonomous workflows that plan tasks, call tools, and hand off to humans when nuance matters — all with policy guardrails.
Voice, chat, email, WhatsApp, SMS, and social — unified routing, analytics, and governance.
Data residency options, encryption, RBAC/SSO, audit trails, and compliance‑ready controls.
One control plane for omnichannel CCaaS, agentic AI, automation, knowledge, analytics, and security. Build digital workers, assist human agents, and orchestrate outcomes without stitching 10 tools.
Planning, tool‑use, memory, and guardrails. Human‑in‑the‑loop by default.
Voice, chat, email, WhatsApp, social with smart routing and dialers.
Real‑time guidance, auto‑wrap, QA copilot, and coaching flows.
Drag‑and‑drop flows, connectors, testing, and governance.
Unified KB from SOPs/FAQs with citations and approvals.
Journey analytics, SLA boards, forecasting hooks.
Plan Act Learn — Multi‑step tasks decomposed into tool calls with retry/recovery. Guardrails enforce policy, escalation and consent; humans co‑work via approvals and transfers.
All channels in one place with SLA‑aware routing, IVR/IVA, dialers, and quality hooks.
| Capability | Details |
|---|---|
| Channels | Voice (SIP/WebRTC), chat, email, WhatsApp, SMS, social, in‑app SDK |
| Routing | Skills, intent, language, priority, compliance flags, callback |
| IVR/IVA | NLU menus, auth, self‑service journeys |
| Dialers | Preview, progressive, predictive; DNC and regulations |
| QA & WFM | Real‑time QA signals, adherence feeds, occupancy insights |
Compose human + AI workflows with visual blocks, approvals, versioning, and governance.
Unify SOPs, FAQs, and documents; answer with citations; enforce freshness and approvals.
Containment, transfers, drop‑offs, intents, and outcomes.
AHT, SLA, backlog, FCR, CSAT/NPS, QA scores.
Feed WFM for blended human + AI staffing.
Onboarding/KYC, servicing, and collections — with compliance guardrails.
Order status, returns, exchanges, and retention accelerators.
L1 support, billing, plan changes, and outage comms.
Member services, claims, and appointment scheduling.
Billing inquiries, service requests, and program enrollment.
Authenticate, reset, notify — fully automated.
Guided troubleshooting + instant labels.
Intent triage + agent playbooks.
Calendar sync + reminders + rescheduling.
Compliance‑safe, omni‑channel nudges.
Capture, validate, escalate edge cases.
Up to 25 agents • 1 digital worker • 2 channels
INR 1,25,000 /month (+ usage)
Up to 150 agents • 5 digital workers • all channels
INR 4,50,000 /month (+ usage)
Unlimited agents • 25 digital workers
Custom
Usage add‑ons: Voice minutes, WhatsApp/SMS, TTS/STT, "Agentic Actions" (per 1k tool calls), storage.
Thought leadership on agentic operations.
Field guides and deep dives.
Monthly demos and product talks.
Outcome stories by industry.
Estimate savings and payback.
Logos, brand assets, boilerplates.
Why planners and tool‑users beat single‑turn bots.
Policies, consent, and safe actions.
Freshness, governance, and citations.
Re‑framing KPIs for AI‑enabled ops.
We’ll publish early adopter stories with measurable outcomes across BFSI, E‑commerce, and Telecom.
Book a demo to join the early access program.
Enter your monthly contact volume, AHT, and expected automation rate to estimate savings. (Interactive spreadsheet/form to be embedded in WordPress.)
Salesforce, Zendesk, Freshdesk, ServiceNow, vTiger
WhatsApp, SMS, SIP, WebRTC, BYO‑telephony
Snowflake/BigQuery, data lakes, BI connectors
UPI, gateways, KYC providers
UiPath, Automation Anywhere (via connectors)
OpenAPI + connector SDK to build new integrations
Tell us your top two challenges. We’ll tailor a 30‑minute walkthrough and map a 4‑week pilot.
Join the team building the future of human + AI teamwork.
Own roadmap for digital workers. Experience with CCaaS/enterprise stacks preferred.
Apply: careers@bpoinbox.comDesign deployments across channels, routing, and integrations.
Apply: careers@bpoinbox.comWe respect your privacy and are committed to protecting personal data collected through this site.
This policy applies to visitors, prospects, and customers using BPOinBox.com and associated demo environments.
Data may be processed in compliant regions (India/EU/US) depending on service configuration and lawful basis.
We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
We do not sell personal data. We may share limited data with processors (e.g., hosting, email) under data-processing agreements.
We may update this policy periodically. Changes will be posted here with an updated effective date.
For certifications, sub‑processors, and detailed diagrams, visit the Trust Center.
This website is maintained by BPOinBox ("the Company") for informational and demonstration purposes.
By accessing or using this site, you agree to these Terms and applicable laws and regulations.
We strive for accuracy; however product visuals, features, and pricing shown here are illustrative and subject to change without notice.
All content is provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
All trademarks, logos, and brand names on this site are the property of their respective owners and protected by IP laws. Unauthorised use is prohibited.
The Company will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site.
Third‑party links are provided for convenience and do not constitute endorsement. We are not responsible for their content or practices.
These Terms are governed by the laws of India. Courts in Pune, Maharashtra, have exclusive jurisdiction.
We may revise these Terms at any time by updating this page. Continued use constitutes acceptance of the revised Terms.
BPOinBox aims to conform to WCAG 2.1 AA. If you encounter an accessibility barrier, email accessibility@bpoinbox.com with the page URL and a brief description. We will respond promptly.
For legal notices, data protection inquiries, or compliance documentation, write to compliance@bpoinbox.com. For vulnerability reports, see the Trust Center.